Support & Development

A trusted extension of your internal team

Rock is powerful, but it works best when you’re not navigating it alone. Whether you need help on a single project or ongoing wraparound care, DTS is known for support that goes beyond tickets.

9.2/10

The complete Rock customer service solution

Those who know us best say we are the complete Rock customer service solution. But don’t take our word for it — the Sparkability Group’s customer survey speaks for itself. Known for speedy response times, we’re out-sourced help that feels like an in-house team.

Read what our churches are saying →
Two ways to work with us

Focused help, or wraparound care

One-off projects

Ad Hoc Support

Sometimes you need focused help, fast. Ad hoc support is ideal for churches that need targeted expertise without a long-term commitment.

  • A specific Rock build or enhancement
  • Custom workflows, reports, or integrations
  • Short-term development or admin support
  • Strategic guidance for a defined initiative
Request a Quote
MOST POPULAR Our retainer model

Total Care

Comprehensive, wraparound support for everything Rock. DTS links arms with your team to cover ongoing development, administration, strategy, and optimization. Your rate won’t increase as your church grows.

  • A dedicated developer who knows your Rock
  • Weekly or biweekly strategy and check-in meetings
  • Ongoing development, enhancements, and optimization
  • A proactive approach, not just break/fix support
Request a Quote
Testimonials

Don’t take our word for it

At St. Patrick Catholic Community, we truly value the relationship we have built with DTS and their team. They are responsive, knowledgeable, and genuinely take the time to understand our needs rather than simply providing a one-size-fits-all solution. We especially appreciate working with people who understand that serving the Church is about more than business. It is about supporting the mission of the parish and helping us serve our community well. DTS brings that same spirit of care and partnership to their work, and we have always felt that St. Patrick Catholic Community is in good hands.

St. Patrick Catholic Community Sue Orlando, Parish Administrator

DTS is a true ministry partner, not just a vendor. They are always available, always willing to go the extra mile. When we needed a custom financial payment gateway, DTS worked together with us to build exactly what we needed, saving us thousands of dollars to use for ministry! They are a team of experts who make us shine, and partners who genuinely want to see Legacy reach more people for Jesus.

Legacy Christian Church James Schools, Executive Pastor

Working with DTS has been such a positive experience. What stands out to me most is that they don’t just feel like a company we work with—they feel like a true partner. They take the time to listen, understand what we’re trying to accomplish, and genuinely care about finding the best solution. Their knowledge, responsiveness, and willingness to help have made a real difference for us. Even when something is complicated or doesn’t go as planned, I know I can reach out and that they will work with us to get it figured out. That kind of support and commitment is hard to find. I’m incredibly grateful for the people at DTS and the way they consistently go above and beyond. They have earned my trust, and I would wholeheartedly recommend DTS to anyone looking for a team that is knowledgeable, dependable, and truly invested in their customers. Five stars doesn’t quite seem like enough!

Faith Church Joy Mckinley, Database Manager

DTS has truly become an extension of our team at Emmanuel Church. They are consistently responsive, flexible, and dependable, always delivering high-quality work on time. No matter what challenges or changing priorities come our way, they are there to help and never let us down. What stands out most is their genuine heart for the Church. It shines through in the way they serve their customers and approach every project. We trust them completely and are incredibly grateful for the partnership we've built together.

Emmanuel Church Brenda Vaughn, Rock Administrator

Ready for support that goes beyond tickets?

Tell us what’s slowing your team down. We’ll recommend the right level of help: a one-off project, an audit, or Total Care.

Contact Us →